Live Life Independently

OUR TEAM

At Heaven Sent Case Management, our team is more than staff—we’re a family committed to serving yours. Led by our founder, Darlene Bell, we bring decades of combined experience in healthcare, advocacy, and compassionate support. Our dedicated group includes two exceptional administrative assistants who help keep everything running smoothly, and five skilled case managers who work directly with clients to provide personalized, one-on-one guidance.
Together, we’re passionate about delivering excellence, building trust, and ensuring every client receives the care, respect, and resources they deserve. We believe in serving with heart, integrity, and the belief that every life we touch is a life worth fighting for.

We Have The Resources you need!

Our #1 goal is to make sure you have everything you need to live your life independently. We are a ICWP Case management company that services TBI and all other illnesses.

INDEPENDENT CARE WAIVER PROGRAM (ICWP)

The Independent Care Waiver Program (ICWP) offers services that help a limited number of adult Medicaid members with physical disabilities live in their own homes or in the community instead of a hospital or nursing home. ICWP services are also available for persons with traumatic brain injuries (TBI). The program operates through the Georgia Department of Community Health (DCH) under a Home- and Community-Based Waiver (1915c) granted by the Centers for Medicare & Medicaid Services (CMS).

“We believe in helping all people with disabilities live independently with care. We are truly Heaven Sent!”

— Darlene Bell, CEO

At Heaven Sent Case Management, we are dedicated to walking alongside individuals and families with care, dignity, and purpose. We provide specialized case management services for individuals with traumatic brain injuries (TBI), developmental disabilities, and complex medical needs. Our goal is to ensure every client receives the support, resources, and advocacy they deserve.

We assist with:

  • Personalized care planning and coordination

  • Service provider referrals and follow-up

  • Community resource navigation

  • Home and medical support oversight

  • Advocacy and goal setting

  • Waiver program management and support

To ensure every client receives the right level of care, Heaven Sent Case Management follows specific eligibility guidelines. Our services are designed for individuals who meet the criteria for Georgia’s Medicaid Waiver Programs or similar support services.

You may be eligible if you or your loved one:

  • Has a documented Traumatic Brain Injury (TBI) or other qualifying diagnosis

  • Is between the ages of 21–64

  • Requires assistance with daily living activities or long-term care planning

  • Is currently enrolled in or eligible for a Medicaid Waiver Program (e.g., COMP, NOW, ICWP)

  • Lives in a home or community-based setting in Georgia

  • Has an established need for coordination of care and service oversight

Our team will help guide you through the eligibility and application process to ensure no step is missed. We’re here to make the process easier—for you, and for those you love.